Scope and technical decisions
Map inbound numbers, departments, queues, IVR, extensions, outbound policy, recording, conferencing, remote users, analogue devices, SIP trunks, CRM links and resilience.
VoIP & PBX Systems
IP telephony, PBX platforms and gateways for internal calling, contact centres and multi-site voice.
Key features
- On-premise and cloud PBX options
- SIP trunking and GSM gateway connectivity
- IVR, queues and call recording
- Contact-centre and reporting capability
- IP phones and headsets as one deployment
Applications
- Office telephony
- Contact and call centres
- Multi-site and branch voice
- Remote and hybrid working
Brands available for procurement
- Yealink
- Grandstream
- Cisco
- 3CX
- Asterisk
- FreePBX
- Fanvil
Brands are listed to describe procurement scope. Duara Group does not claim authorised reseller status, partnership or distribution rights unless stated in writing. Availability and specification are confirmed per inquiry.
Planning VoIP & PBX Systems
VoIP and PBX systems should follow call flows, extensions, trunks, locations and service targets. Handset quantity alone does not describe telephony requirements.
Deployment and acceptance
Assess LAN, PoE, internet, QoS and firewall; configure numbering and call flows, port numbers where applicable, deploy phones and applications and test emergency and failover calls.
Operations, maintenance and support
Monitor call quality and trunks, manage users and recordings, update systems, back up configuration, control toll fraud and keep escalation routes with carriers and support teams.
What to send for a scoped quotation
Send sites and user count, numbers and trunks, call flows and queues, handset and softphone needs, recording, integrations, current network, migration window, training and support scope.
Industries served
- Corporate and enterprise
- Government and public sector
- NGOs and development programmes
- Healthcare organisations
- Education institutions
- Retail and manufacturing
Duara Technology at a glance
Duara Technology delivers end-to-end technology solutions for businesses, governments, NGOs, healthcare organisations, educational institutions, retailers, manufacturers and other enterprise clients - from hardware and networks through to software, cloud and payment platforms. Supply is inquiry-based: specification, quantity and deployment requirements are confirmed before quotation.
Frequently asked questions
Who is VoIP & PBX Systems suitable for?
VoIP and PBX systems should follow call flows, extensions, trunks, locations and service targets. Handset quantity alone does not describe telephony requirements.
What technical information is needed to plan VoIP & PBX Systems?
Map inbound numbers, departments, queues, IVR, extensions, outbound policy, recording, conferencing, remote users, analogue devices, SIP trunks, CRM links and resilience.
What should deployment and handover cover?
Assess LAN, PoE, internet, QoS and firewall; configure numbering and call flows, port numbers where applicable, deploy phones and applications and test emergency and failover calls.
What information is needed for a quotation?
Send sites and user count, numbers and trunks, call flows and queues, handset and softphone needs, recording, integrations, current network, migration window, training and support scope.
Related technology
Request VoIP & PBX Systems
Tell us the specification, quantity and destination and our sourcing team will come back with availability and a quotation.